X-Sign 2.0 Q&A

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X-Sign

Create, schedule, and publish content with a single solution.

X-Sign 2.0

Overview Function Q&A Downloads Video

Online User Manual

In the online user manual, we'll explain how to manage content in X-Sign, control the player, and set up playlists.

Learn How to Start X-Sign

Application Further Query

Application

How do I obtain the log for X-Sign player 2.x app?

Please follow below steps to obtain the log for X-Sign player 2.x app:
(1) Switch X-Sign player to Manager mode by selecting "Manager" in "Switch Mode" form.
(2) Make sure the internet connection is available.
(3) Click "Upload device log (Manager mode)" in "Settings" form to create a placeholder file for the log.
(4) Create a file named "XSIGNDUMPLOG" in the root directory/folder of your USB flash drive. Note that "XSIGNDUMPLOG" should be an empty file without file extension.
(5) Insert the USB flash drive into the device.
(6) Click "Save" button to store the log file to the drive.

How do I use BenQ digital signage as a music player (audio only) in X-Sign Designer 2.x?

Please follow the below steps to use BenQ digital signage as a music player:
(1) Launch X-Sign 2.x designer.
(2) Create an empty template.
(3) Switch from "Edit mode" to "Overview".
(4) "Music" will be shown on the first row. Press "+" icon at the side to select the music to play.

Where can I find the log for X-Sign player 2.x in Windows?

Please follow the path below to find the log file:
(1) Go to C:\Users\User name\AppData\Local\BenQ\XSignPlayer
(2) Select \BenQ\
(3) Select \cache\
(4) Select \crash\
(5) Select \data\
(6) Select \log\
(7) Select "XSign.env"

What is the maximum duration a schedule can be set in Local Delivery and Interactive mode for X-Sign Player 2.x?

The maximum duration of schedule in Local Delivery and Interactive mode is 24 hours. If you wish to schedule events that last for more than 24 hours, please purchase the X-Sign Manager license.

What is "AQI information" in X-Sign Designer 2.x?

AQI stands for Air Quality Index. "AQI information" in X-Sign Designer 2.x provides the index and relevant information about the air quality in China.

How to use Local Delivery for X-Sign (v2.x)?

X-Sign helps users of BenQ digital signages to better utilize their equipment. For the steps to use local delivery for BenQ X-Sign, please refer to the tutorial video.
Learn More

How to set BenQ digital signage as a music player (audio play only) in X-Sign Designer 2.x?

1.Launch X-Sign 2.x designer
2.Create an empty template
3.Change "Edit mode" to "Overview"
4."Music" will be shown on the first row and press "+" icon at the side to select the music

How long can the schedule to be set in local delivery mode for X-Sign Player 2.x?

The schedule in local delivery mode can be set up to 24hr. If longer schedule is needed, please purchase X-Sign Manager license.

How can I extend X-Sign Manager license online?

Please log in to your X-Sign Manager account, then click on "By Device" > "Edit Device" > "replace" or "choose" to enter the new license code for extension.
Learn More

Why can't the content be played after the USB drive is inserted?

Please check the schedule of content under X-Sign Designer for the cause. The table below lists the possible causes and corresponding actions to take:
Learn More

Does X-Sign support flash?

'No, X-Sign does not support flash. However, it supports HTML5.

How to start to using X-Sign Broadcast?

Before use broadcast function, please check:
1. If the projector is connected to a wireless network
2. If Time Zone is correct or not (Need to be consistent as where projector is.)

Please follow below steps to use X-Sign Broadcast.
1. You need to have a new account as an administrator with BenQ IAM (Identify and Access Management).Log in and choose X-Sign service.
2. Find "Display ID" : You can find "Display ID" shown from the "Broadcastsetting" App on the Projector
3. Add a New device on the Manager page in X-Sign Website: Enter the display ID to the device ID on the Manager page in X-Sign Website, Then enter the device name
4. Start to broadcasting.

*Refer to “X-Sign Broadcast” Website for details
https://business-display.benq.com/en/findproduct/ifp/software/x-sign-broadcast.html

How long before X-Sign Manager expires will I receive the email notification and what is the frequency for the reminder?

An e-mail notification will be sent 30 days before the expiration date and it will remind the user again 7 days prior to the expiration date.

When will X-Sign Manager send error notifications by email?

X-Sign Manager sends e-mail notifications to inform users about errors when the associated device is offline but there is content scheduled to play.

How to change or transfer the X-Sign license to another device?

Learn More

Further Query

When I tried to update X-Sign Player version from 1.6 to 2.0 on the ST550K, there was no response after clicking the "Update" button. Why?

Please check the following:
1) If the device part number ends with "RA2" (EX: 9H.F1TTK.RA2), please insert a USB memory stick and try again.
2) Check if the Internet connection works correctly.
3) Check if there is any firewall blocking connection.
Learn More

Why can't I broadcast some videos/images via the X-Sign broadcast app?

It is because that projector doesn't support 4K content.

Why can’t I use a QR code to log in to the AMS system when the projector is turned on?

"The Android operating system automatically synchronizes the time from the network about 5-10 seconds after getting connected to the Internet. When the correct time is displayed on the Launcher, you can log in to the AMS system using a QR code.
Learn More

Why can't I download OTA (over the air) updates for X-Sign Player?

If you've previously used OTA update for X-Sign Player and cancelled it during the download process, you will need to delete the previously downloaded file stored in the "Download" folder of your operating system prior to carrying out a new OTA update.