CS7501 Q&A

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75" Corporate Display - CS7501

The CS7501 is a 4K UHD meeting room display designed for highly engaging meetings, presentations, and video conferencing.

CS7501

Overview Specifications Q&A Downloads Video

Application Specification Explanation Further Query

Application

How do I connect and start using DMS local?

The DMS Local software allows you to remotely control/monitor your displays via LAN. It’s an effective way to lower TCO (total cost of ownership) and energy consumption for your operation. This video will guide you to connect and start using DMS Local.
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What options/functions can be controlled by DMS Local?

The DMS Local software allows you to remotely control/monitor your displays via LAN. It's an effective way to lower TCO (total cost of ownership) and energy consumption for your operation. This video will show you the function of DMS Local.
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How do I delete/unbind the device from DMS Cloud?

If you would like to delete/unbind the device from DMS Cloud, please follow the demo video for detailed steps.
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Why can't a display be added into DMS Local?

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Why can't the unit be turned on using DMS Local?

1. Ensure that WOL (Wake-on-LAN) setting is supported by this model and enabled on the display.
2. Ensure that the display is connected to the network via the LAN (RJ-45) port. Wake-on-LAN does not work over a Wi-Fi connection.

How do I add a device by using QR code for DMS Cloud?

A device must be added first in order to remotely monitor, control, and configure devices individually or as groups. Please follow the demo video to add device using QR code for DMS Cloud.
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How do I use DMS Cloud to control the device remotely?

Devices can be controlled remotely in DMS Cloud. Please follow the demo video for detail steps.
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How do I upgrade apps for EZWrite 5.0 and X-Sign?

Most BenQ apps can be upgraded online. Please refer to the demo video for the upgrade process of EZWrite 5.0 and X-Sign.
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Why does it show "Display ID is invalid" when I tried to register EasySetting with my device?

Please make sure to check the followings:
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already.
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Where can I find the log for X-Sign player 2.x in Windows?

Please follow the path below to find the log file:
(1) Go to C:\Users\User name\AppData\Local\BenQ\XSignPlayer
(2) Select \BenQ\
(3) Select \cache\
(4) Select \crash\
(5) Select \data\
(6) Select \log\
(7) Select "XSign.env"

How do I unbind the IFP from AMS?

The IFP must be unbound from AMS first before it can be bound to another account. Please follow the demo video on how to unbind the IFP.
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How do I bind the IFP to AMS?

The IFP must be bound to the AMS first in order to access a personal account. Please follow the demo video on how to bind the IFP.
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How can I link/unlink an AMS (Account Management System) account from cloud storage like Google Drive, Dropbox, or One Drive?

With BenQ AMS, users only have to log into their cloud storage accounts once during setup/account creation, and can then start accessing data without having to login ever again on the IFP (Interactive Flat Panel). AMS automatically sets permissions for personal and network folders, providing another way for users to easily find and organize their data. AMS makes accessing various storage spaces more secure and easily accessible.
Please refer to the below tutorial for the setup:
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Why can't I access InstaShare 2 when I select the Wireless Projection icon from the launcher or the shortcut in the OSD menu?

Wireless Projection in the launcher and the shortcut in the OSD menu are still linked to InstaShare even after InstaShare 2 is downloaded and installed. Please go to the app list and select InstaShare 2 to use this.

Why can't I cast to InstaShare 2 Host?

Please download "InstaShare2" to your mobile or laptop device to use it as an InstaShare 2 host.

Why are there two of the same display name on the list when searching in the InstaShare 2 app?

If you use same device name for both InstaShare & InstaShare 2, the device name will appear twice in the list. Use a new device name for InstaShare 2 to remedy this double-name issue.

Does InstaShare 2 support Miracast?

Currently only CS and CP series supports Miracast function.

What languages are available in the InstaShare 2 interface currently?

English, Traditional Chinese, and Simplified Chinese are available.

What are the main differences between InstaShare and InstaShare 2?

For the InstaShare 2, we added these important features: 1. Smart spliter
2. Remote host mode
3. Improve User Experience

Where can I download the InstaShare 2 for my client device?

For all client devices, there are two ways to download the InstaShare 2 app: Mobile users can search for "InstaShare 2" on Google Play or the Apple App store. Laptop and desktop users can download the executable file through our website. Also, you can always find a link that provides the correct version for your OS on the InstaShare 2 on screen instruction of your BenQ device.

How can I use Miracast to cast my Windows screen to a BenQ device?

You need to connect your Windows device to the BenQ device before projecting your screen via Miracast. Follow the below steps, which cover connecting to projecting.
1. Connect to all devices to the same wireless network.
2. Press the Miracast icon in the control window on the IFP.
3. On your Windows PC, navigate to Start -> Settings -> Devices -> Connected Devices.
4. Click on ‘Add a Device’ and wait for the adapter to appear on the list. Select the display device shown as "InstaShare2xxx" (the full name shown on the main page of the projection device).
5. After connecting successfully, press Windows key + P on your keyboard.
6. You will be presented with options on the right of the screen to cast your screen if Miracast is supported.
7. Select Duplicate to start sharing your screen on the projection device.

Can I download the original InstaShare app to a BenQ device if InstaShare 2 is preloaded? Will the shortcut also change?

If you would like to use the first generation of InstaShare, you can always download the app via BenQ Suggest. The shortcut for InstaShare 2 won't change, as the two versions can be co-installed.

What should I pay attention to both InstaShare and InstaShare 2 are installed on my BenQ device?

You can have both InstaShare and InstaShare2 on your BenQ device at the same time. But please notice:
1. Wireless Projection in the launcher and the shortcut in the OSD menu are still linked to the same app.
2. Apps on the client devices are different, so users can only use the InstaShare2 app to control InstaShare2 on the BenQ device, and so does the InstaShare.
3. The original setting of the device name for both InstaShare 1 & InstaShare 2 are not the same and please keep the device name different for both apps.

How can I add a SAMBA server to AMS Files?

Please follow our demo video on how to add a SAMBA server to AMS Files. The video can be found here:
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How can I copy specific files and upload them to a cloud drive with AMS Files?

We have a demo video explaining how to select files, copy them, and upload these files to the cloud. View the video here:
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How to install InstaShare 2

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How to connect the display to the internet

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How to access files from a USB storage device

How to display content from a laptop

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How to wirelessly display content from a laptop

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How to display content from an iPhone or iPad

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How to display content from an Android tablet or smartphone

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How to use Agent Mode in BenQ DMS (Device Management Solution)?

BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to use Agent Mode in DMS.
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How to install Apps through BenQ DMS (Device Management Solution)?

How to bind your display to BenQ DMS (Device Management Solution)?

How to manage groups in BenQ DMS (Device Management Solution)?

How to push OTA updates through BenQ DMS (Device Management Solution)?

How to set a power schedule through BenQ DMS (Device Management Solution)?

How to unbind a display from BenQ DMS (Device Management Solution)?

How to create user accounts in BenQ IAM (Identify and Access Management)?

With BenQ IAM (Identify and Access Management), you can manage all of your BenQ services (X-Sign, AMS, DMS) in one account.
This video will guide you on how to create user accounts in IAM.
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How to manage user roles in BenQ IAM (Identify and Access Management)?

With BenQ IAM (Identify and Access Management), you can manage all of your BenQ services (X-Sign, AMS, DMS) in one account.
This video will guide you on how to manage user roles in IAM.
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How to bind your display to X-Sign Broadcast?

X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to bind your display to X-Sign Broadcast.
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How to push real-time messages from X-Sign Broadcast?

X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to push real-time messages from X-Sign Broadcast.
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How to schedule messages in X-Sign Broadcast?

X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to schedule messages in X-Sign Broadcast.
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How to manage tags in X-Sign Broadcast?

X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to manage tags in X-Sign Broadcast.
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How to manage users in X-Sign Broadcast?

X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to manage users in X-Sign Broadcast.
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Specification

Is there any minimum bandwidth requirement when using AMS to access cloud storage?

There's no minimum bandwidth requirement for accessing cloud storage via AMS.

Explanation

What is the difference between DMS Cloud and DMS Local?

Please refer to the comparison chart below for the differences between DMS Cloud and DMS Local.
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Further Query

Is there any minimum bandwidth requirement when using AMS to access cloud storage?

There's no minimum bandwidth requirement for accessing cloud storage via AMS.

Why isn't "Display ID" shown on the device?

"Display ID" will not be shown if the network is not available. Please make sure your device is successfully connected to the Internet.
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Why can't I pair my IAM (Identity and Access Management) account with AMS (Account Management System), DMS (Device Management Solution), or X-Sign Broadcast?

Currently, AMS, DMS, and X-Sign Broadcast may all only be paired to one unified IAM admin account. If different IAM admin accounts are used, pairing will fail. For example, if DMS is paired already to an IAM account, you won't be able to pair AMS or X-Sign Broadcast with a new IAM account unless other BenQ services (EX: DMS) are deleted. In essence, AMS, DMS, and X-Sign go together with one IAM account and all need to be unpaired to switch IAM account association.
If you would like to pair software with a new IAM account, please delete the devices in associated BenQ services (DMS, AMS, Broadcast) from the corresponding web site. If other BenQ services are deleted but still encounter a pairing issue, please record the MAC address and contact your local BenQ service center for further assistance.

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